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Super Service Award Winner 2013

Pickerington Heating & Cooling Super Service Award Winner

Pickerington Heating & Cooling is recipient of the 2013 Super Service Award Winner from Angie’s List for the second year in a row

(Pickerington, Ohio) – Pickerington Heating & Cooling has earned the service industry’s coveted 2013 Angie’s List Super Service Award for the Columbus metro area, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List.

2013 is the second year in a row that we have earned the award.

Our company maintained an average grade of “A” from the many customers who posted reviews of their service. An “A” rating is the highest available grade  for the contractor categories on Angie’s List.

“Only about 5 percent of the companies Pickerington Heating & Cooling competes with in the metro Columbus area earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Angie’s List is a member-driven consumer referral company that allows members to review businesses, then post those unsolicited reviews online for other members to read. Each year, Angie’s List presents its Super Service Award to companies that have maintained a superior rating.

Why would anyone go to the trouble of leaving a review?

Don’t most people only leave reviews when they are dissatisfied with a service?

“It reflects well upon how we like to provide service, to go that extra mile to solve problems for our customers,” said Howard “Kip” Morris, Jr., general manager for the family-owned and -operated heating contractor. “We’ve been in business for more than 40 years, and I don’t think you hang around that long without making a lot of people happy.” The service award from Angie’s list is just a concrete expression of the level of their customers’ satisfaction, he said.

“We’re so happy that our customers would go to the trouble of posting their reviews,” he added. “It’s truly the purest form of consumer guide and referrals” to find the best service contactors.

About Pickerington Heating & Cooling

Pickerington Heating & Cooling’s  philosophy is simple: we sell, install, service and maintain the highest quality heating and cooling systems, at the best price, with the most efficient installation and the highest level of customer service. We limit our service area to provide superior on-time service to our customers.

Founded in 1970 by Howard Morris, the company has grown to serve a number of communities in the greater Columbus, Ohio area, particular areas on the far east – southeast side of Columbus. Pickerington Heating & Cooling now services a number of local communities including Pickerington, Reynoldsburg, Canal Winchester, Pataskala, Whitehall, Eastland & Berwick (Columbus 43232), Lithopolis, Carroll, Blacklick, Brice, Groveport, Gahanna, Grove City and Lancaster, Ohio. They rarely service outside of these areas to maintain a high level of service with their current staff.

Pickerington Heating & Cooling currently offers a number of home heating and air conditioning/HVAC system sales, service installation and repair services, including: gas forced-air furnace installation, service and repair; LP gas/propane furnace installation, service and repair; air conditioning installation, service and repair; and duct cleaning services. In addition, they offer humidifier installation and water heater installation. Service is available 24 hours a day year-round.

About the Super Service Award

The Super Service Award is the highest honor given annually to companies by the member-driven consumer service company, and it goes only to those who have achieved and maintained a superior service rating on Angie’s List throughout the past year. Super Service Award winners are preferred among their members because less than 5% of companies on Angie’s List meet the eligibility requirements of a superior service rating.

Super Service award eligibility is based on the size of the city and how long Angie’s List has been there. Angie’s List must be established in a city for at least one year, prior to any company being considered for the Angie’s List Super Service Award. They look to preserve the value and integrity of this award program in order to give businesses the prestige they earn as an industry leader.

Currently, eligible businesses must:

  1. Obtain a minimum number of reviews (varies by market) in each eligible category during the review period, November 1 of the previous year through October 31 of the current year.
  2. Maintain an “A” Rating in each of the following areas:
    • Overall Grade, which averages all reviews received (3.5 GPA)
    • Recent Grade, which averages reviews from the last three years (3.5 GPA)
    • Review Period Grade, which averages reviews received since the previous November 1st to October 31st (GPA varies)
  3. Must be in good standing with Angie’s List

For more information, contact Kip Morris, Pickerington Heating & Cooling, (614) 837-4026 or via email